Service & Support
SERVICE & SUPPORT
When you choose Thin Film Materials (TFM), you’re not just investing in durable and reliable metal products but also benefiting from the strength of our well-established brand and years of specialized experience. Our commitment to customer satisfaction extends to all aspects of our business, from cutting-edge technology and manufacturing capabilities to market insights and sales support. Partnering with us means gaining long-lasting value and advantages.
Thin-Film Materials Technology Solutions
TFM offers a comprehensive range of solutions for metals materials and their components. Our services cover everything from designing and developing customer products to their validation and mass production. We are committed to providing extensive technical support, including metals field simulation design, product structure optimization, sample prototyping, and validation. With our years of experience in metals and engineering, we deeply understand our customers’ requirements and can provide customized technical solutions to meet their needs.
Post-Sales Services
We provide various document services, such as PPAP, and respond to customer inquiries within 24 hours. Our top priority is to ensure customer satisfaction and promptly address any feedback we receive. We offer technical support through online platforms, phone consultations, and training sessions. Additionally, we regularly conduct customer satisfaction surveys regularly to stay current with changing requirements and potential project needs in the metals and engineering industry.
Inspection Services
TFM strictly adheres to ISO 9001:2015, Quality Management System certification, and ISO 14001:2015 Environmental Management System certification. Furthermore, our key suppliers also hold ISO 9001 certification, ensuring the highest standards across our supply chain.
Logistics and Warehousing
TFM provides processing services for thin-film products, making complex components more efficient and ensuring high-quality products are delivered quickly. Our locally available, cost-effective metal materials streamline your procurement process.